Say No to Tata Indicom Broadband

Mentioned are some of the annoying problems with Tata Indicom Broaband's Internet service.

• Auto Disconnect

If you are on an unlimited account, tata indicom automatically disconnects your service if your usage is high. To reconnect you have to log back in, this happens every night to stop the usage of people who leave their computers on to download.

This way Tata will save on a huge amount of bandwidth costs and is unethical as far as I can see it.


• No Refund for Down Time

If you have seen the complain log you would have realized that the net goes down as often as four times a week.

When you log in for even a minute in the day you will not be refunded. You will never be refunded for any day you have logged in and the Internet is then disconnected, even if it is for the whole week. Basically tata indicom will give at least down time every couple of days without a refund or increase in time.


• Frustrating Customer Service

Earlier it was difficult to get through to speak with a couple of representatives as the wait time would be anything around 10 to 15 minutes. After a lot of protests on the Internet things began to speed up.

Now you can get your call picked up in less than a minute, but you will have 70% chance of talking to the dumbest person you have ever spoken to in your life. You can read a customer service transcription, to see what I mean.

Before we go through the complain log you would be interested in some complain statistics.

Tata Indicom Complaint Statistics:

These are my complaint numbers and the dates of the complaints. Since they are in order you can calculate the number of complaints in a given time frame.

2541218 - Jun 01
2784388 - Jun 25
2836812 - Jun 30
2937592 - Jul 10
3085266 - Jul 25
3121400 - Jul 30
4051540 – Nov 07

Between June 25th and June 30th a total number of 52,424 complaints were registered. Between July 25th to July 30th the complaints were 36,134. 9,30,140 customers complained in a span of 3 months, still thinking of going with Tata Indicom Broadband?

My Personal Complain Log:

Please note this complain log is from the time I have been getting frustrated with Tata, each call lasts on an average of ten minutes. I will keep updating this log every time I place a complaint.
Complain Number | Day | Experience

5314516 29 Mar Internet went down while working for more than twenty minutes before complaining.
5293380 27 Mar No internet Again!
5262626 24 Mar Was out for the weekend and on Monday the Internet went down in the morning at 10 AM
5217446 18 Mar Nets gone down in the afternoon at 1

5161824 12 Mar Woke up to no internet
5092616 03 Mar Down, yesterday (Sunday) it went down in the evening and I checked back online only in the morning and dropping still in the night.
5018186 Rd Feb 10.06 The Last 3 Days the Net has been Dropping every night and not comming up even in the morning.
4986722 20 Feb 01.59 (AM) 15 hours 39 mins
4736842 24 Jan Half an Hour 13.18
4710830
4392946 Dec 19th 07 10.44 AM (Connection has been dropping again since last night and now it went completely down)
4382954 Dec 18th 07 9.41 AM (Extension of Validity Period)
4353900 Dec 14th 07 1.58 PM
4336032 Dec 12th 07 3.45 PM (Not Working Since Last Night)
4290584 Dec 6th 07 9.05 PM
4209900 Dec 1st 07 3.55 PM
4051540 Nov 7th
3121400 Jul 30th
3085266 Jul 25th
2937592 Jul 10th
2836812 Jun 30th
2784388 Jun 25th
2541218 Jun 01st Read the entire Tata Broadband article...