Friday, March 21, 2008
Complain Log
Before we go through the complain log you would be interested in some complain statistics.
Tata Indicom Complaint Statistics:
These are my complaint numbers and the dates of the complaints. Since they are in order you can calculate the number of complaints in a given time frame.
2541218 - Jun 01
2784388 - Jun 25
2836812 - Jun 30
2937592 - Jul 10
3085266 - Jul 25
3121400 - Jul 30
4051540 – Nov 07
Between June 25th and June 30th a total number of 52,424 complaints were registered. Between July 25th to July 30th the complaints were 36,134. 9,30,140 customers complained in a span of 3 months, still thinking of going with Tata Indicom Broadband?
My Personal Complain Log:
Please note this complain log is from the time I have been getting frustrated with Tata, each call lasts on an average of ten minutes. I will keep updating this log every time I place a complaint.
Complain Number | Day | Experience
5314516 29 Mar Internet went down while working for more than twenty minutes before complaining.
5293380 27 Mar No internet Again!
5262626 24 Mar Was out for the weekend and on Monday the Internet went down in the morning at 10 AM
5217446 18 Mar Nets gone down in the afternoon at 1
5161824 12 Mar Woke up to no internet
5092616 03 Mar Down, yesterday (Sunday) it went down in the evening and I checked back online only in the morning and dropping still in the night.
5018186 Rd Feb 10.06 The Last 3 Days the Net has been Dropping every night and not comming up even in the morning.
4986722 20 Feb 01.59 (AM) 15 hours 39 mins
4736842 24 Jan Half an Hour 13.18
4710830
4392946 Dec 19th 07 10.44 AM (Connection has been dropping again since last night and now it went completely down)
4382954 Dec 18th 07 9.41 AM (Extension of Validity Period)
4353900 Dec 14th 07 1.58 PM
4336032 Dec 12th 07 3.45 PM (Not Working Since Last Night)
4290584 Dec 6th 07 9.05 PM
4209900 Dec 1st 07 3.55 PM
4051540 Nov 7th
3121400 Jul 30th
3085266 Jul 25th
2937592 Jul 10th
2836812 Jun 30th
2784388 Jun 25th
2541218 Jun 01st
1 comments:
BEWARE OF TATA INDICOM
Hi Guys! I was in Muvattupuzha, Kerala, India, for 3 months recently. 'Unfortunately', I purchased a mobile phone and a USB internet modem (both with connections) from TATA INDICOM. The service, probably, is worse that any telecom company can ever give you. A bigger shock is when you get monthly bills much beyond your imagination. Over and above that, when you approach their customer 'care', the response is much worse than that would expect from typical sarkari baboos that we encounter in our government offices. Finally, I wanted to get out...but, they delayed the disconnection process to such an extent that I had to pay them the rent for many extra days that I did not even use the connection.
If you are not particular that you will learn only from your own personal mistake (I was particular!), be cautious of Tata Indicom folks. They can trap you, your friends, or relatives. Just pass on this message if you feel it worthy. Sorry if I am spamming you.
Babu George
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